System Engineer

The System Engineer will be able to balance between support – pre-sales and project functions. Will work directly with television broadcast networks to support production in global live sporting and entertainment events. Providing expertise, advice to customers & resolve customer issues within the assigned product families. Will take full ownership for response time and issue resolution within the assigned Tier, in order to meet customer service level commitments and increase customer satisfaction and will collaborate closely with sales to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.

Your tasks will include:

• Respond to customer technical issues and inquiries.
• Provide On-site technical support and consultation for live broadcasts and events.
• Ability to travel to/from customer facilities and event-based locations for live broadcasts, in the North/South America Region.
• Act as a key point of contact for assigned technical accounts.
• Provide advanced-level technical consultation to resolve complex problems.
• Demonstrate a measurable level of customer service.
• Acquire and maintain a high level of industry knowledge for EVS relevant product offerings and support policies.
• …

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