Information Technology - Consulting & Services
Full Time
3-5 years min.
USA
Bachelor
Information Technology, Other engineering degree
The Cloud Operations Support Analyst is responsible for monitoring and maintaining the systems that keep the backend infrastructure running smoothly and securely. As a Cloud Operations Support Analyst you will work closely with the other members of the broader Cloud Support teams in day to day operational knowledge transfers, maintenance and support. The role requires you to have hands-on technical OS and cloud experience with a “can-do” approach towards cloud, environment automation / management and continuous improvement.
The Cloud Operations Support Analyst will be engaged in a number of operational activities including continuous health monitoring of the environment, maintain standards and stability across the IaaS/Paas environment, initiate incident management protocol in the event of an issue, implement required changes adhering to change management policies, participate in vulnerability management and remediation and be a key participant in annual disaster recovery test. The nature of the role as well as the distribution of the team members and shift rotation demands, requires the individual to be a self- starter, focused, motivated and flexible with good communication skills.
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For over 25 years, we’ve been a human capital and business partner to the world’s most influential companies, helping them get more out of their benefits, payroll and HR. We help people and organizations thrive, but thriving today is… difficult. We’ve seen the work world transform and know what it takes to reach the next level: a happy workforce and wise technology.
