Job information

Industry

Media

Job Type

Full Time

Experience

1-3 years

Location

Asia

Degree Type

Bachelor

Degree Specialization

Computer HW / SW engineer, Information Technology, Other engineering degree

Description

The System Engineer will be focusing on support and project functions. Assists and supports a wide range of IT-based broadcast systems and manages straightforward project workflows. Providing technical support and advice to customers and resolve customer inquiries related to the assigned product families. Will take full ownership for response time and issue resolution within the assigned Tier, to meet customer service level commitments and increase customer satisfaction.

This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.

Job Description

Provide technical assistance on customer service requests (Customer Incidents, Change Requests, Request for Information) via customer support portal, phone, email, and/or onsite assistance.
Technical assistance includes expertise, advice to customers, management of customer issues within the assigned product families, and the follow-up of issue resolution.
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EVS is globally recognized as the leader in live video technology for broadcast and new media productions. Our passion and purpose are to help our clients craft immersive stories that trigger the best return on emotion. Through a wide range of products and solutions, we deliver the most gripping live sports images, buzzing entertainment shows and breaking news content to millions of viewers every day – and in real-time.

EVS

System Engineer

Job information

Industry

Job Type

Experience

Location

Degree Type

Degree Specialization

Description

Job Description

Media

1000

Key Values

NAVIGATION

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