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EVS

Support Engineer Tier 3

  • Wokingham, United Kingdom

Job information

Industry

Media

Job Type

Full Time

Experience

3-5 years min.

Location

United Kingdom

Degree Type

Bachelor, Master

Degree Specialization

Information Technology, Other engineering degree

Description

As a T3 Engineer, you will act as a product specialist within the Customer Experience team. You will play a key role in issue handling and the proper escalation process. You will be part of the team that constitutes the highest level of technical expertise within the operational teams. Considered as an expert, you will be a reference in the technologies you master. You will also participate in the improvement of our products and their deployment.

You will :

  • Ensure a follow-up and resolution of customers’ problems that are reported by our field support teams by gathering all relevant information and diagnosing this as far as possible
  • Work closely with the Product Owner, the Development and Test teams on a fixed life-cycle, to improve product reliability based on your troubleshooting experience
  • Write, review and organize technical documents that will be published in the FAQs and knowledge base to create customer self-help solutions
  • Monitor and answer questions that are posted to the escalation queue
  • Manage high-profile customer issues by acting as a Technical Support Engineer, providing level 3 support to the customer during evaluation period and problem ticket resolution
  • Provide advanced technical and troubleshooting training to our field support teams
  • …

 

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evs

EVS is globally recognized as the leader in live video technology for broadcast and new media productions. Our passion and purpose are to help our clients craft immersive stories that trigger the best return on emotion. Through a wide range of products and solutions, we deliver the most gripping live sports images, buzzing entertainment shows and breaking news content to millions of viewers every day – and in real-time.

Media

1000

Key Values

  • Trust
  • Creativity
  • Innovation
  • Leadership
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