Technical Support Engineer

As a member of the IT team, you will be responsible for the installation of our solutions into our customer environments, their monitoring and the global quality control of our processes. You will proactively detect, analyze, and solve incidents related to transversal products, services, applications with possible impact on customers. You also have a “solution driven” mind that allows you to find innovative solutions for new opportunities.

Your main responsibilities are:

• Participate in projects from requirements analysis to quality assurance.
• Develop and set up internal tools and solutions for the Cytomine software quality.
• Remain at the cutting edge by keeping a technology watch into these domains.
• Customize installations and processes for specific customers.
• Actively participate in team meetings as an actor of innovation within the company.
• Keep focus on software quality (tests, documentation, …) and report work evolution on regular basis.

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